Privacy Policy
Effective Date: 13 July 2026
At Inotels, we are committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our website www.inotels.com and related services. By using our website and services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website or services, we may collect the following information:
- Personal Information: Name, email address, phone number, billing address, passport details (where required for travel bookings).
- Payment Information: Credit/debit card details (processed securely via third-party payment providers — Inotels does not store card details).
- Booking Information: Travel dates, destinations, accommodation preferences, and any special requests.
- Technical Information: IP address, browser type, device information, and cookies (to improve website performance and user experience).
2. How We Use Your Information
We may use the information collected for the following purposes:
- To process and confirm your bookings.
- To communicate with you regarding your reservations, payments, and customer support inquiries.
- To improve our website, services, and user experience.
- To comply with legal and regulatory obligations.
- To send promotional offers, newsletters, or marketing materials (only if you have opted in).
3. Sharing of Information
- We share relevant information with our travel suppliers (e.g., hotels, resorts, transfer providers) strictly for the purpose of fulfilling your booking.
- We may share information with payment processors to securely complete transactions.
- We do not sell, rent, or trade your personal information to third parties.
- We may disclose information if required by law, regulation, or government authority.
4. Data Security
- All payment transactions are processed through secure, encrypted payment gateways.
- We implement strict physical, electronic, and managerial safeguards to prevent unauthorized access, alteration, or disclosure of your information.
- Sensitive personal information (such as passport details) is only shared with suppliers when necessary to fulfill your booking.
5. Data Retention
- We retain personal data only as long as necessary to fulfill the purpose of collection (e.g., booking and legal requirements).
- Payment details are never stored on our servers.
- Once data is no longer required, it is securely deleted.
6. Cookies & Tracking Technologies
- Our website uses cookies to improve functionality, analyze site traffic, and enhance your browsing experience.
- You may disable cookies in your browser settings, but some features of the website may not function properly.
7. Your Rights
Depending on applicable law, you may have the right to:
- Access, update, or correct your personal information.
- Request deletion of your data (“right to be forgotten”).
- Withdraw consent for marketing communications.
- Object to certain data processing activities.
Requests may be sent to support@inotels.com. We will respond in accordance with applicable data protection laws.
8. International Transfers
As part of travel bookings, your personal data may be transferred to suppliers and partners outside of Egypt. We ensure that such transfers are conducted securely and in compliance with applicable laws.
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.
10. Changes to This Policy
Inotels reserves the right to amend this Privacy Policy at any time. Updates will be posted on our website, and continued use of our services after changes are published constitutes acceptance of the updated Policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at support@inotels.com.